CONTINUATION OF PROFESSIONAL CAREER

I MOVED BACK TO MADRAS AND JOINED FOR THE DUTY AT THE PRESTIGIOUS FULLY AIR CONDITIONED NUNGAMBAKKAM BRANCH. THIS IS ONLY SECOND OF ITS KIND, THE FIRST BEING PEDDER ROAD, BOMBAY.

NUNGAMBAKKAM BRANCH HAD ONLY FIVE CLERKS, THREE CASHIERS, ONE BRANCH MANAGER, ONE ACCOUNTANT, ONE HEAD CASHIER, THREE MESSENGERS, TWO WATCHMEN WITH AN COZY
ATMOSPHERE. EVEN THOUGH IT WAS COZY, THE NEW ENVIRONMENT AND NEW COLLEAGUES MADE ME DIFFIDENT AND UNEASY. I WAS USED TO SEEING ABOUT ONE HUNDRED STAFF AROUND WITH THE FAMILY ATMOSPHERE IN TIRUCHI. I WAS NOT TOO EXCITED IN THIS NEW ENVIRONMENT AND THIS NEW PLACE MADE ME TOTALLY UNHAPPY AND IT TOOK NEARLY THREE MONTHS ADJUST TO NEW ATMOSPHERE. THE MAIN FOCUS TO ALL THE STAFF IS TO GIVE THE BEST CUSTOMER SERVICE WHICH WAS THE PRIMARY FACTOR WITH CO-ORDINATION ALL AROUND.

MR.M.GOPAL, RESIDENT OF NUNGAMBAKKAM AND WAS ALSO WORKING IN NUNGAMBAKKAM SUB OFFICE ALONG WITH HEAD CASHIER AND THE BRANCH MANAGER WENT ALL ROUND FOR DEPOSIT MOBILIZATION BY WHICH MORE ACCOUNTS WERE OPENED WORK INCREASED COMPARATIVELY AND MORE STAFF GOT AUGMENTED. WITH PROPER UNDERSTANDING BETWEEN OFFICERS AND THE STAFF,INTERNAL COMPETITION IN CHESS, CARROM AND TABLE TENNIS WERE ORGANIZED. WITH CUSTOMER RELATIONSHIP PROGRAMS AND ANNUAL BRANCH DAY, EVEN THE FAMILY MEMBERS OF THE STAFF PARTICIPATED AND WE HAD WONDERFUL PERIOD OF TIME.

WITH ALL THE GREAT THINGS HAPPENING HERE IN NUNGAMBAKKAM, SUDDENLY THERE WAS RIFT BETWEEN UNION AND THE MANAGEMENT. DUE TO THE ADAMANT NATURE OF THE CHIEF GENERAL MANAGER, I WAS TRANSFERRED TO THOUSAND LIGHTS WHERE THE BRANCH WAS FUNCTIONING IN TWO BUILDINGS, AND THE MANAGEMENT USED TWO CHANGE STAFF IN AN WHIMSICAL MANNER AND I WAS MADE A SCAPEGOAT ON A STAUNCH UNIONIST IN JUNE 1982. HOW I WAS ABLE TO OVERCOME ALL HURDLES WITH SUCCESS AND REST MY BANKING CAREER WILL BE CONTINUED IN TOMORROW'S BLOG.